Refund policy

We have a 7-day return policy for damaged or faulty good, which means you have 7 days after receiving your item to request a return. Please note: we do not refund orders for buyers remorse.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@tabletopskirmishgames.com

Please contact us BEFORE sending any items.

Please note that returns will need to be sent to the different addresses which we will give you depending on the product purchased.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and you will be liable for postage costs.

You can always contact us for any return question at hello@tabletopskirmishgames.com  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. We work with a third party printer, so please be patient as we work to put mistakes right.

 

Exceptions / non-returnable items
Certain types of items cannot be refunded or returned, like personalised and printed goods (such as our t-shirts, mugs, and stickers created by you) perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the original distribution facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

European Union 
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized (printed to order products such as t-shirts, mugs, and stickers;


2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore we reserve rights to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tabletopskirmishgames.com.